Complex Lives Coordinator (Jubilee House)

Role Overview

About Happy Days:

Happy Days supports and empowers people who are homeless or in crisis to live independent and purposeful lives. We operate a range of innovative, trauma-informed services designed to address homelessness, addiction, poverty, and health inequality across Calderdale.

Our services include the Complex Lives Drop-In, Winter Shelter, Residential Support Service, High Tolerance and Harm Reduction projects, Jubilee House, and Supported Accommodation.

Role Purpose:

Jubilee House provides safe, supported accommodation for seven people experiencing multiple disadvantage whose needs have not been met by traditional services.

The Complex Lives Coordinator will provide person-centred, housing-focused support to help residents sustain their accommodation, develop independence and improve their health and wellbeing. The role also involves planning and delivering meaningful activities, including one-to-one sessions, trips out and group activities, to build confidence, reduce isolation and encourage community involvement.

Working within a trauma-informed, strengths-based and high-tolerance harm reduction approach, the post holder will build trusting relationships while promoting safety, independence and positive change.

Our Ideal Candidate

Person Specification:

Essential

Experience supporting adults experiencing homelessness, multiple disadvantage or complex needs, including trauma, substance use, mental health challenges or social exclusion.
Understanding of trauma-informed practice, harm reduction and strengths-based approaches.
Ability to build trusting, positive professional relationships with residents while maintaining appropriate boundaries.
Ability to plan, organise and deliver meaningful activities, including one-to-one activities, individual trips out and group sessions, to promote wellbeing, independence, confidence and social inclusion.
Understanding of tenancy sustainment and the ability to support individuals to maintain their accommodation and develop independent living skills.
Ability to recognise, assess and manage risks, respond calmly to challenging situations and apply appropriate de-escalation techniques.
Understanding of adult safeguarding responsibilities and the ability to identify and report concerns appropriately.
Ability to work independently, use initiative, manage competing priorities and contribute effectively as part of a team.
Excellent communication, interpersonal and organisational skills.
Ability to maintain accurate records and handle confidential information appropriately.
IT skills, including experience of Microsoft Office and electronic case management systems.

Desirable

Knowledge of supported housing, tenancy management and relevant homelessness legislation.
Experience working within a high-tolerance harm reduction model.
Experience organising activities, individual trips and group sessions for adults experiencing multiple disadvantage.
Experience working collaboratively with health, housing, substance use, social care and other partner agencies.
Relevant qualification in Health and Social Care, Housing or an equivalent subject.
Knowledge of local safeguarding procedures and multi-agency working.

Responsibilities and Duties

Key Responsibilities:

Housing Support and Tenancy Sustainment

Support residents to maintain their accommodation, sustain their tenancies and develop independent living skills.
Provide practical housing support, including assistance with benefits, budgeting, housing-related issues and maintaining a safe living environment.
Support occupancy management, housing benefit applications and move-on planning where appropriate.
Work alongside residents to address tenancy-related risks, property concerns and neighbour relationships.

Relationship-Based and Person-Centred Support

Build trusting, respectful relationships using trauma-informed, strengths-based and harm reduction approaches.
Work alongside residents to identify personal goals, recognise strengths and promote independence, choice and control.
Develop and review individual support plans and risk assessments, supporting residents with their health, wellbeing, appointments, relationships and access to services.
Maintain appropriate professional boundaries while responding calmly and effectively to challenging situations.
Support residents with practical needs, including benefits, budgeting, appointments, health, wellbeing and community connections.
Advocate alongside residents to improve access to services and remove barriers.

Activities, Engagement and Community Inclusion

Plan and deliver meaningful activities based on residents’ interests, needs and aspirations, including one-to-one sessions, individual trips out and group activities.
Encourage residents to build confidence, develop practical skills, establish positive routines and reduce social isolation.
Support residents to access community facilities, leisure opportunities, local groups and volunteering.
Involve residents in planning activities, encouraging participation at their own pace and ensuring activities are appropriately risk-assessed.

Safeguarding, Risk Management and Partnership Working

Identify safeguarding concerns, follow organisational safeguarding procedures and report concerns to the Designated Safeguarding Lead.
Complete safeguarding referrals, incident reports and relevant documentation as required.
Contribute to multi-agency meetings, including MEAM and safeguarding forums where required.
Develop effective working relationships with housing, health, substance use, safeguarding, social care and community partners.
Challenge barriers within systems where they prevent residents from accessing appropriate support.
Maintain up-to-date knowledge of local services, referral pathways and community resources.

Administration and Organisational Responsibilities

Administration and Organisational Responsibilities

Maintain accurate, timely and confidential records using the in house electronic case management system (CDP Soft).
Complete support notes, housing records, risk assessments, incident reports and other required documentation.
Contribute to the monitoring and review of support plans, individual progress and service outcomes.
Comply with GDPR, confidentiality, consent and information-sharing requirements.
Attend supervision, team meetings, training and reflective practice sessions.
Work collaboratively with colleagues to ensure continuity of support, effective handovers and consistent service delivery.
Follow organisational policies, procedures and health and safety requirements.

Pre-Employment Requirements:

Appointment to this post is subject to an Enhanced DBS check with Adults’ Barred List checks, satisfactory references and proof of the right to work in the UK.
A full UK driving licence and access to a vehicle insured for business use are essential.
The successful candidate must be able to work flexibly, including evenings, weekends and bank holidays, in line with the needs of the service.

Happy Days is committed to safeguarding and promoting the welfare of adults at risk. We expect all employees and volunteers to share this commitment.